Support

Email [email protected]. Include your founder name, and for account problems the email address on the account. Never send your password or a reset link.

This address must be a monitored mailbox before public launch. It is one constant in the source, so changing it changes every page that shows it.

Use the password reset page. The link is single use, expires in 30 minutes, and signing in with it revokes every other session on the account.

Guest progress lives in this browser’s cookie for 24 hours. Clearing site data, using private browsing, or switching device starts a new guest. If you still have the browser, open the game without clearing data — the session resumes where it was. To keep progress permanently, create an account; it migrates the guest business exactly once.

Both are self-service on the account page. The export is a JSON file; deletion is permanent and asks you to type DELETE to confirm. If you cannot sign in, email support and we will verify ownership first.

Send the time, what you did, what you expected and what happened. If it involves money or stock, include the amounts — the ledger can be replayed, so a wrong balance is usually diagnosable from the server side. Please do not exploit a bug to demonstrate it.

Account access and data requests: within 2 business days. Gameplay and bug reports: within 5 business days. Appeals: within 30 days.